Refund policy

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags attached, and in its original packaging. Once we have received and inspected the returned item, we will arrange an exchange or issue a refund as appropriate.

Please note that customers are responsible for all return shipping costs. We recommend using a tracked shipping service, as we cannot be held responsible for items lost or damaged during return transit.

For international returns to the UK, any import duties, taxes, customs charges, handling fees, or other costs incurred upon re-entry into the UK will be deducted from the refund amount. To help avoid additional charges, please ensure the parcel is clearly marked as a returned item in accordance with your local postal service's requirements.

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To start a return, please complete the return form here.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can assess the issue and resolve it promptly.

 

Exceptions / non-returnable items 
Certain types of items cannot be returned, including custom products such as special orders or personalised items. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, gift cards are non-returnable and cannot be refunded.

 

European Union 14 day cooling off period 
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

To exercise this right, the item must be in the same condition as when you received it: unworn or unused, with tags attached, and in its original packaging.

Please note that the return conditions and customer responsibilities outlined in the Returns section above, including return shipping costs and any applicable import duties or customs charges, will still apply unless otherwise required by applicable law.